Cancellation and Refund Policy

At StaffSignal (staffsignal.io), we take pride in delivering rigorous, high-quality interview preparation materials for senior and staff engineers. This Cancellation and Refund Policy outlines your rights and our procedures regarding cancellations and refunds for both digital subscriptions and standalone digital publications (PDF handbooks).

1. Subscription Cancellation (StaffSignal Pro)

You may cancel your StaffSignal Pro recurring subscription (monthly or yearly) at any time.

• Self-service cancellation: You can cancel directly from your Account Settings or billing portal by clicking "Cancel Subscription".
• Email cancellation: Alternatively, you can email our support team at support@staffsignal.io with your account email, and we will process the cancellation for you within 24 hours.
• Access after cancellation: When you cancel a subscription, auto-renewal is immediately disabled. You will continue to have full access to all Pro features and playbooks until the end of your current paid billing period. No further renewal charges will occur.

2. Subscription Refund Policy

Because StaffSignal Pro provides immediate, unrestricted digital access to our complete proprietary curriculum upon payment confirmation:

• Subscription fees for completed or ongoing billing cycles are generally non-refundable once the billing period has started.
• Billing errors & accidental duplicate charges: If you were charged in error, experienced an unintended renewal after requesting cancellation, or were charged multiple times due to a payment gateway glitch, please notify us within 7 days. We will review and issue a full refund immediately.

3. Digital Handbook (PDF) Refund Policy

"The Staff (L6) System Design Handbook" is an instantly downloadable digital publication (PDF format, 420+ pages).

• Standard policy: Under standard electronic goods regulations, once digital materials are unlocked or downloaded, purchases are deemed fulfilled and are non-refundable.
• Technical failure guarantee: If you experience a technical failure (e.g., corrupted file, server failure preventing download, or access link not received) that our support team cannot resolve within 24 hours, or if you accidentally purchased duplicate copies, you are eligible for a 100% full refund.

4. Refund Processing & Timeline

All legitimate refund requests are handled expeditiously through our official payment gateway partner, Razorpay:

• Initiation: Once approved by our team, refunds are submitted to the payment gateway within 24 business hours.
• Settlement timeline: Per standard banking networks and Reserve Bank of India (RBI) regulations, the refunded amount will be credited back to your original mode of payment (Credit/Debit Card, Net Banking, UPI, or Wallet) within 5 to 7 business days.
• Confirmation: You will receive an automated email receipt containing the refund reference number (RRN) as soon as the refund is initiated.

5. How to Request a Refund or Assistance

To request a refund or raise a billing inquiry, please email us with the following details:

• Your registered email address
• Razorpay Payment ID / Order ID (found in your email receipt)
• A brief description of the issue

Contact Email: support@staffsignal.io